Logistics Protocol
Shipping Policy
Updated: May 10, 2026
Every GiftBay piece is custom-engineered to order. We use secure, trackable shipping to ensure your legacy items arrive in perfect condition.
1. Processing Time
Because we personalize every item by hand in our studio, there is a "Processing Time" before your order ships:
Laboratory Phase: 2–4 business days to design, engrave, and inspect your item.
Peak Seasons: During holidays, processing may take up to 6 business days.
2. Delivery Times
Once your item leaves our studio, the delivery time depends on your location:
- Standard Shipping: 5–7 business days.
- Express Shipping: 2–3 business days.
*Note: These are estimates. Total time = Processing + Shipping.
3. Tracking Your Order
As soon as your package is scanned by the carrier, we will email you a Tracking Number. You can monitor your package's journey directly from the link provided in that email.
4. Important Notes
- Address Accuracy: Please double-check your shipping address. We cannot change the destination once the item has shipped.
- Lost Packages: If your tracking shows "Delivered" but you haven't received it, please contact the carrier immediately. We will assist you in opening a claim.
- Customs & Duties: For international orders, any import taxes or customs fees are the responsibility of the customer.
5. Support
If your package is significantly delayed or you have questions about your delivery, our curators are here to help:
Email: giftbaysupport@gmail.com